Shipping & Delivery Policy
Last Updated: 17 August 2026
Lilyderm Botanics currently provides delivery services within India.
1. Delivery Area
We currently deliver products to locations within India where delivery is serviceable through our logistics partners.
2. Shipping Partner
Orders may be shipped using Shiprocket and its associated courier/logistics partners.
The courier assigned to an individual order may vary according to destination, availability and logistics conditions.
3. Shipping Charges
Standard shipping charge:
₹50 per applicable order
Free Shipping
Shipping is free for orders containing two or more products, subject to applicable Website/checkout conditions.
4. Order Processing
Orders are processed for shipment through our logistics system.
Processing and delivery timelines may vary depending on the logistics partner, destination, order volume, availability and other operational factors.
The applicable estimated delivery information provided during the ordering/shipping process should be treated as the current estimate for the particular order.
5. Delivery Delays
Delivery may be delayed because of circumstances including:
- Weather conditions
- Public holidays
- Courier delays
- High order volume
- Incorrect or incomplete address information
- Remote delivery locations
- Transportation disruptions
- Operational or technical issues
- Circumstances outside our reasonable control
6. Incorrect Address or Contact Details
Customers are responsible for providing a complete and accurate:
- Name
- Address
- PIN code
- Mobile number
- Other required delivery information
Lilyderm Botanics may not be responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.
7. Order Tracking
Where tracking information is available, it may be provided through the logistics/courier system and/or communicated to the customer.
Customers may contact us at care@lilydermbotanics.com if they require assistance with an order.
8. Damaged Package
If a package appears damaged at delivery, customers are encouraged to:
- Photograph the package before opening it.
- Photograph the product and packaging after opening.
- Keep the original packaging.
- Contact Lilyderm Botanics as soon as possible.
- Provide the order number and supporting photographs.
9. Wrong or Missing Product
If you receive an incorrect or incomplete product/order, contact us within the applicable return/replacement period.
Please provide:
- Order number
- Product received
- Photographs of the package
- Shipping label
- Description of the issue
10. Contact
Email: care@lilydermbotanics.com
Phone: +91 9537726772
