Last Updated: 17 August 2026

Lilyderm Botanics aims to ensure that customers receive their orders in good condition.

Because Lilyderm products are skincare/cosmetic products, returns are subject to product-safety and hygiene considerations.

1. Return Period

Eligible return or replacement requests must generally be submitted within 7 days of delivery, subject to the specific conditions mentioned below.

For products that arrive damaged, tampered with, or with a broken seal, the issue must be reported within 48 hours of delivery.

2. Eligible Returns and Replacements

A return/replacement request may be accepted where:

• The wrong product was delivered.

• The product arrived damaged.

• The product is defective.

• The product received does not match the order.

• The product seal was already broken, damaged, or tampered with when received.

• A product or item included in the order is missing.

• Another eligible issue is identified and accepted by Lilyderm Botanics.

All requests are subject to verification by Lilyderm Botanics.

3. Broken or Tampered Seal

If the customer breaks the seal

If the product seal is broken by the customer after delivery, the product will not be eligible for return under the standard return policy.

Opened or used skincare/cosmetic products cannot generally be returned due to hygiene and product-safety considerations.

If the product arrives with a broken seal

If the customer receives a product with a seal that is already:

• Broken

• Damaged

• Open

• Tampered with

the customer must contact Lilyderm Botanics within 48 hours of delivery.

Customers should provide clear photographs and, where possible, an unboxing video showing the condition of the package and product when received.

After verification, Lilyderm Botanics may provide an appropriate replacement or refund.

4. Opened Products

Products opened by the customer are not eligible for return under the standard return policy.

This restriction does not apply where the product was received already opened, damaged, or tampered with and the issue is reported within the applicable 48-hour period.

5. Used Products

Used products are not eligible for return where the product seal has been broken or the product has been opened/used by the customer.

This restriction does not affect any consumer right or remedy that cannot legally be excluded.

6. Damaged Products

If a product arrives damaged, contact Lilyderm Botanics within 48 hours of delivery.

Customers should provide:

• Order number

• Photographs of the outer package

• Photographs of the product

• Photograph of the shipping label

• Photographs showing the damage

• Unboxing video, where available

• Description of the damage

Lilyderm Botanics may request additional information where necessary to investigate the issue.

After verification, Lilyderm Botanics may provide a replacement or refund, as appropriate.

7. Wrong Product

If you receive a product different from the product ordered, contact Lilyderm Botanics within 7 days of delivery.

After verification, Lilyderm Botanics may arrange an appropriate replacement, return or refund.

An unboxing video may be requested to assist with verification.

8. Missing or Incomplete Order

If an item is missing from your order or the order is incomplete, contact Lilyderm Botanics within 7 days of delivery.

Please provide your order number and relevant photographs or other information requested by our team.

After verification, Lilyderm Botanics may arrange an appropriate replacement or refund.

9. Return Shipping

For eligible returns caused by an incorrect, damaged, defective, or tampered product received by the customer, Lilyderm Botanics will bear the applicable return shipping cost/arrangement.

Customers should not send products back without receiving instructions from Lilyderm Botanics.

10. Replacement Period

Eligible replacement requests must generally be submitted within the applicable period stated in this policy.

For damaged, tampered, or broken-seal products, the request must be submitted within 48 hours of delivery.

For wrong or missing products and other eligible issues, the request must generally be submitted within 7 days of delivery.

Replacement is subject to product availability.

If the same product is unavailable, Lilyderm Botanics may provide an appropriate alternative resolution.

11. Refunds

Where a refund is approved, the refund will be processed online.

For prepaid orders, refunds may generally be processed through the applicable payment method or another appropriate electronic method.

For Cash on Delivery orders, Lilyderm Botanics may request appropriate bank/UPI details or use another suitable electronic refund method.

12. Refund Processing Time

Approved refunds may take up to 28 days to process, depending on the nature of the return, verification requirements and payment/banking processes.

The time taken for the amount to appear in the customer’s account may also depend on the relevant payment service provider or bank.

13. Return Inspection

Where required, returned products may be inspected before a replacement or refund is approved.

For damaged, defective, broken-seal, or tampered products, Lilyderm Botanics may require photographs, videos, or other information before approving a replacement or refund.

14. Non-Eligible Returns

Subject to applicable law, a return may be rejected where:

• The product was opened by the customer after delivery.

• The product was used by the customer.

• The product seal was broken by the customer after delivery.

• The product was damaged after delivery due to customer handling.

• The request is made after the applicable return period.

• The customer cannot provide sufficient order information.

• The product does not meet the applicable return conditions.

• The issue cannot be verified as an eligible delivery or product-related issue.

15. Change of Mind

Change-of-mind returns are not accepted for opened or used skincare/cosmetic products.

If an unopened product is eligible for return under applicable law or a specific Lilyderm offer, the request will be assessed according to the applicable terms.

16. Important Note About Seal Condition

Customers are advised to inspect the package and product upon delivery.

If the seal is already broken, damaged, or appears tampered with when the order is received, please contact Lilyderm Botanics within 48 hours and provide photographs and, where available, an unboxing video.

If the customer opens or breaks the seal after receiving the product, the product is not eligible for return under the standard return policy.

17. Contact for Returns

To request a return or replacement:

Email: care@lilydermbotanics.com
Phone: +91 9537726772

Please include your order number and relevant photographs/videos or other information relating to the issue.