Last Updated: 17 August 2026

Lilyderm Botanics aims to ensure that customers receive their orders in good condition.

Because Lilyderm products are skincare/cosmetic products, returns are subject to product-safety and hygiene considerations.

1. Return Period

Eligible return or replacement requests must be submitted within 7 days of delivery.

2. Eligible Returns and Replacements

A return/replacement request may be accepted where:

• The wrong product was delivered.
• The product arrived damaged.
• The product is defective.
• The product received does not match the order.
• Another eligible issue is identified and accepted by Lilyderm Botanics.

3. Opened Products

Opened products are not eligible for return under the standard return policy.

4. Used Products

Used products are not eligible for return where the product seal has been broken or the product has been opened/used.

This restriction does not affect any consumer right or remedy that cannot legally be excluded.

5. Damaged Products

If a product arrives damaged, contact us within 7 days of delivery.

Customers should provide:

• Order number
• Photographs of the outer package
• Photographs of the product
• Photograph of the shipping label
• Description of the damage

Lilyderm Botanics may request additional information where necessary to investigate the issue.

6. Wrong Product

If you receive a product different from the product ordered, contact us within 7 days of delivery.

After verification, Lilyderm Botanics may arrange an appropriate replacement, return or refund.

7. Return Shipping

For eligible returns caused by an incorrect, damaged or defective product, Lilyderm Botanics will bear the applicable return shipping cost/arrangement.

8. Replacement Period

Eligible replacement requests must generally be submitted within 7 days of delivery.

Replacement is subject to product availability.

If the same product is unavailable, Lilyderm Botanics may provide an appropriate alternative resolution.

9. Refunds

Where a refund is approved, the refund will be processed online.

For prepaid orders, refunds may generally be processed through the applicable payment method or another appropriate electronic method.

For Cash on Delivery orders, Lilyderm Botanics may request appropriate bank/UPI details or use another suitable electronic refund method.

10. Refund Processing Time

Approved refunds may take up to 28 days to process, depending on the nature of the return, verification requirements and payment/banking processes.

The time taken for the amount to appear in the customer’s account may also depend on the relevant payment service provider or bank.

11. Return Inspection

Where required, returned products may be inspected before a replacement or refund is approved.

12. Non-Eligible Returns

Subject to applicable law, a return may be rejected where:

• The product has been opened or used.
• The product seal has been broken.
• The product was damaged after delivery due to customer handling.
• The request is made after the applicable 7-day period.
• The customer cannot provide sufficient order information.
• The product does not meet the applicable return conditions.

13. Change of Mind

Change-of-mind returns are not accepted for opened or used cosmetic products.

14. Contact for Returns

To request a return or replacement:

Email: care@lilydermbotanics.com
Phone: +91 9537726772

Please include your order number and relevant photographs/information.