Privacy Policy
Frequently Asked Questions (FAQ)
Welcome to the Lilyderm Botanics FAQ page. Here you’ll find answers to common questions about our products, orders, payments, shipping, returns and other services.
If you cannot find the answer to your question, please contact us at care@lilydermbotanics.com or call +91 9537726772.
ποΈ About Lilyderm Products
1. What is Lilyderm?
Lilyderm is a skincare and beauty brand operated by Lilyderm Botanics Private Limited, offering cosmetic and skincare products designed for everyday skincare routines.
2. Where are Lilyderm products manufactured?
Lilyderm products are manufactured in India by:
Peak Life Innovations Private Limited
Suvas Global Industrial Hub, 65, Sarkhej-Bavla Road, Changodar, Ahmedabad, Gujarat β 382213, India.
3. Are Lilyderm products made in India?
Yes. The products currently supplied to us are manufactured in India.
4. What ingredients are used in Lilyderm products?
Depending on the product, key ingredients may include:
- Lily Extracts
- Ceramide
- Hyaluronic Acid
- Cica Extracts
Please check the individual product page and the product packaging for the applicable ingredient information.
5. Where can I find the complete ingredient list?
The applicable ingredient information is provided on the product packaging and/or product page.
If you have a known allergy or sensitivity, please carefully review the ingredient information before using a product.
6. Are Lilyderm products suitable for all skin types?
Suitability can vary depending on the individual product and your skin type.
Please check the individual product description for its intended use and suitability information.
If you have sensitive skin or a known allergy, review the ingredients before use and consider consulting a qualified skincare or healthcare professional where appropriate.
7. How should I use Lilyderm products?
Always follow the directions provided on the individual product packaging and product page.
Do not use a product differently from its stated instructions.
8. What should I do if a product causes irritation?
Discontinue use if you experience irritation, discomfort or an adverse reaction.
If symptoms persist or are severe, seek appropriate professional medical advice.
π¦ Orders
9. How can I place an order?
To place an order:
- Select the product you want to purchase.
- Add the product to your cart.
- Review your cart.
- Proceed to checkout.
- Enter your delivery information.
- Select your preferred payment method.
- Complete your order.
After successful order placement, you may receive an order confirmation.
10. Can I order multiple products?
Yes. You can add multiple products to your cart and place them in a single order, subject to product availability.
11. Can I modify my order after placing it?
Please contact us as soon as possible after placing the order.
If the order has not yet been dispatched, we may be able to assist with the requested change.
Once an order has been dispatched, changes may no longer be possible.
12. Can I cancel my order?
Yes, cancellation is available before dispatch.
Cancellation is not available after the order has been dispatched under our standard cancellation policy.
For cancellation requests, contact:
Email: care@lilydermbotanics.com
Phone: +91 9537726772
Please provide your order number.
π³ Payments
13. What payment methods are available?
Payments are processed through Razorpay.
Available payment methods include:
- UPI
- Credit cards
- Debit cards
- Net banking
- Cash on Delivery (COD), where available
14. Is Cash on Delivery available?
Yes. Cash on Delivery is available for eligible orders and serviceable locations.
COD availability may depend on the delivery location and other applicable conditions.
15. Is online payment secure?
Online payments are processed through Razorpay.
Lilyderm Botanics does not intentionally store complete payment card details on its own servers.
16. My payment was successful but my order was not confirmed. What should I do?
Please contact us as soon as possible with:
- Your name
- Mobile number
- Payment transaction/reference ID
- Approximate payment time
- Amount paid
Our team will check the payment and order status.
Email: care@lilydermbotanics.com
π Shipping & Delivery
17. Where does Lilyderm deliver?
We currently provide delivery within India, subject to courier service availability at the delivery address.
18. What is the shipping charge?
The standard shipping charge is:
βΉ50
19. Is free shipping available?
Yes.
Shipping is free when the order contains any 2 or more products, subject to applicable checkout conditions.
20. Which courier service does Lilyderm use?
Orders are processed through Shiprocket and may be delivered through the courier partner assigned by Shiprocket based on the destination and logistics availability.
21. How long will my order take to arrive?
Delivery time can vary depending on:
- Delivery location
- Courier partner
- Order processing
- Weather
- Public holidays
- Logistics conditions
The estimated delivery information available during the order/shipping process should be considered the applicable estimate for your order.
22. How can I track my order?
Where tracking is available, tracking information may be provided through the shipping/logistics system.
If you need help tracking your order, contact:
Please provide your order number.
23. My order is delayed. What should I do?
If your order has not arrived within the expected delivery period, contact us with your order number.
We will check the available shipment information and assist you where possible.
24. What happens if I provide the wrong address?
Please contact us immediately if you notice an incorrect delivery address.
If the order has not been dispatched, we may be able to update the information.
After dispatch, changing the address may not be possible and may depend on the courier partner.
π Returns, Replacements & Refunds
25. What is Lilyderm’s return period?
Eligible return requests must generally be submitted within 7 days of delivery.
26. Can I return an opened product?
No.
Opened cosmetic products are not eligible for return under the standard return policy.
27. Can I return a product after using it?
No. Used products are not eligible for return where the product seal has been broken or the product has been opened/used.
This does not affect any consumer rights or remedies that cannot legally be excluded.
28. I received a damaged product. What should I do?
Contact us within 7 days of delivery.
Please provide:
- Order number
- Photographs of the package
- Photographs of the damaged product
- Photograph of the shipping label
- Description of the issue
Please keep the original packaging until the issue has been resolved.
29. I received the wrong product. What should I do?
Contact us within 7 days of delivery.
Please provide your order number and photographs of the product and shipping label.
After verification, we may arrange an appropriate replacement, return or refund.
30. Who pays the return shipping cost?
For eligible returns caused by an incorrect, damaged or defective product, Lilyderm Botanics will bear the applicable return shipping cost/arrangement.
31. How long is the replacement period?
Eligible replacement requests must generally be submitted within 7 days of delivery.
Replacement is subject to product availability.
32. How will I receive my refund?
Approved refunds are processed online.
For prepaid orders, the refund may generally be processed through the applicable payment method or another appropriate electronic method.
For COD orders, Lilyderm Botanics may request appropriate bank/UPI details or use another suitable electronic refund method.
33. How long does a refund take?
Approved refunds may take up to 28 days to process.
The time taken for the refund to appear in your account may also depend on the payment provider or bank.
34. Can I return a product because I changed my mind?
Opened or used cosmetic products cannot generally be returned because of a change of mind.
Please review our Return, Refund & Cancellation Policy for complete information.
β Cancellation
35. Can I cancel my order before it is dispatched?
Yes.
You can request cancellation before the order has been dispatched.
Please contact us as soon as possible.
36. Can I cancel my order after it has been dispatched?
No. Orders cannot be cancelled after dispatch under our standard cancellation policy.
Where applicable, you may need to follow the Return & Refund Policy.
37. Will I receive a refund if I cancel a prepaid order?
If your cancellation is accepted before dispatch, an eligible refund will be processed online.
Approved refunds may take up to 28 days to process.
38. What happens if I cancel a COD order?
If a COD order is cancelled before dispatch, there is generally no payment to refund because payment has not yet been collected.
𧴠Product Information
39. What is the shelf life of Lilyderm products?
The current general shelf life is 2 years from the date of manufacture, subject to the applicable product packaging and expiry/use-before information.
40. Why might the expiry date differ between two products of the same type?
Different products may come from different manufacturing batches.
For example, two units of the same product may have different manufacturing dates and therefore different expiry dates.
Always check the expiry/use-before date printed on the individual product packaging.
41. Where can I find the batch number?
The batch number is printed on the physical product packaging.
Because batch numbers change between manufacturing batches, the Website may not display a single permanent batch number.
42. What is the net quantity of Lilyderm products?
The current product information supplied to us indicates:
50 ml per pack
The net quantity may differ for different products, so please check the individual product page and packaging.
43. Does Lilyderm provide a Period After Opening (PAO)?
A PAO period is not currently provided for the products covered by this information.
Please refer to the product packaging for the applicable product-use instructions.
π Customer Support
44. How can I contact Lilyderm Botanics?
You can contact us through:
Email: care@lilydermbotanics.com
Phone: +91 9537726772
Business Address:
Lilyderm Botanics Private Limited
Shop No. 5, Nr Jakat Naka, Kadi Main Road, Kalol Darwaja, Kadi, Mahesana, Gujarat β 384440
45. How can I make a complaint or grievance?
You can submit a complaint or grievance by contacting:
Lilyderm Botanics Private Limited
Email: care@lilydermbotanics.com
Phone: +91 9537726772
Please include your order number and relevant details where applicable.
For more information, please see our Grievance Redressal Policy.
π Privacy & Website
46. What information does Lilyderm collect?
Depending on how you use the Website, we may collect information such as:
- Name
- Phone number
- Billing address
- Shipping address
- Order information
- Payment/order status
- Technical information
- Website usage information
Please see our Privacy Policy for complete information.
47. Does Lilyderm use cookies?
Yes. Our Website may use cookies and similar technologies for Website functionality, analytics, performance and advertising.
We may use services including Google Analytics, Google Ads and Meta Pixel.
Please see our Privacy Policy for more information.
48. Does Lilyderm use WhatsApp?
Yes. WhatsApp may be used as a customer communication channel for relevant service and order-related communications.
β Still Have Questions?
If your question is not answered above, our customer support team will be happy to assist you.
Lilyderm Botanics Private Limited
Email: care@lilydermbotanics.com
Phone: +91 9537726772
Business Address:
Shop No. 5, Nr Jakat Naka, Kadi Main Road, Kalol Darwaja, Kadi, Mahesana, Gujarat β 384440
Website: https://lilydermbotanics.com/
