Privacy Policy
At Lilyderm Botanics Private Limited (“Lilyderm Botanics”, “Lilyderm”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when using our website, https://lilydermbotanics.com/ (the “Website”).
This Privacy Policy explains how we collect, use, process and protect personal information when you visit our Website, create an account, place an order, contact us, or otherwise interact with our services.
By using the Website, you acknowledge the practices described in this Privacy Policy, subject to applicable law.
1. Information We Collect
Depending on how you use our Website, we may collect the following information.
Personal Information
This may include:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- Account information
- Order information
- Information provided when contacting customer support
- Information provided when submitting a return, refund, replacement or complaint request
Order and Transaction Information
When you purchase products from us, we may collect information such as:
- Products purchased
- Quantity purchased
- Order number
- Order date
- Order value
- Delivery information
- Payment status
- Return/refund information
Payment transactions are processed through third-party payment service providers, including Razorpay. We do not intentionally store complete payment card details on our own servers.
Technical Information
When you use our Website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Website pages visited
- Referring website
- Date and time of access
- Cookies and similar technologies
- Website usage and performance information
2. How We Use Your Information
We may use personal information to:
- Process and fulfil orders
- Process payments
- Arrange delivery
- Provide customer support
- Manage customer accounts
- Process returns and replacements
- Process refunds
- Respond to complaints and grievances
- Send order confirmations and delivery updates
- Communicate with customers through available channels, including WhatsApp where applicable
- Improve our Website, products and services
- Maintain Website security
- Detect and prevent fraud, abuse and unauthorized activity
- Analyse Website usage and performance
- Measure advertising effectiveness
- Comply with applicable legal, tax, accounting and regulatory requirements
3. Payment Processing
Payments on our Website are processed through Razorpay.
Available payment methods may include:
- Credit cards
- Debit cards
- UPI
- Net banking
- Cash on Delivery, where available
When you choose an online payment method, relevant payment information is processed by the applicable payment service provider.
Razorpay maintains its own terms and privacy practices governing its services. Customers should also review the applicable information provided by Razorpay.
4. Shipping and Logistics
Orders may be processed and fulfilled using Shiprocket and its associated logistics/courier partners.
We may provide necessary information, such as:
- Customer name
- Delivery address
- Mobile number
- Order information
to logistics and delivery service providers where necessary to fulfil an order.
5. Analytics and Advertising
Our Website may use third-party services including:
- Google Analytics
- Google Ads
- Meta Pixel
These services may collect or receive information about Website visits, interactions, device information and advertising activity through cookies, pixels or similar technologies.
We use such information to understand Website usage, improve our services and measure or deliver relevant advertising.
6. WhatsApp
We may use WhatsApp as a customer communication channel.
Where applicable, customer information may be used to communicate regarding:
- Orders
- Delivery
- Customer support
- Returns
- Refunds
- Other service-related communications
We do not use WhatsApp for email marketing. Any use of WhatsApp is subject to applicable privacy requirements and WhatsApp’s own terms and policies.
7. Cookies and Similar Technologies
Our Website may use cookies and similar technologies for:
- Shopping-cart functionality
- Login/session management
- Website functionality
- Remembering preferences
- Analytics
- Advertising
- Performance measurement
- Security
You may manage or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.
8. Sharing of Information
We may share necessary information with service providers that help us operate our business, including:
- Razorpay and payment service providers
- Shiprocket and logistics/courier partners
- Website hosting and technical service providers
- Google services
- Meta services
- WhatsApp or communication service providers
- Professional advisers
- Government authorities, regulators or law-enforcement agencies where required by law
We do not sell your personal information as a standalone product to third parties.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no method of transmission or electronic storage over the Internet can be guaranteed to be completely secure.
10. Data Retention
We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Fulfilling orders
- Maintaining transaction records
- Processing returns/refunds
- Resolving disputes
- Preventing fraud
- Maintaining accounting and tax records
- Complying with applicable legal requirements
11. Your Privacy Requests
Subject to applicable law, you may contact us regarding your personal information and applicable privacy rights.
Requests may include requests concerning access, correction, deletion or other rights available under applicable data-protection law.
For privacy-related requests:
Email: care@lilydermbotanics.com
Phone: +91 9537726772
12. Third-Party Websites
Our Website may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites.
13. Children’s Privacy
Our Website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
15. Contact Us
For questions about this Privacy Policy:
Lilyderm Botanics Private Limited
Shop No. 5, Nr Jakat Naka, Kadi Main Road, Kalol Darwaja, Kadi, Mahesana, Gujarat – 384440
Email: care@lilydermbotanics.com
Phone: +91 9537726772
